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Q: How do I trace my order after it is shipped?

A: You will receive an email from eCigartetteVapor as soon as your order has been shipped. In the email you will find a tracking number and/or other relevant tracking information you can use to track your order. The appropriate website(s) you may use to track your order online will be included as well.

Q: How long does it take for an order to be delivered?

A: Total delivery time may be divided into two parts. First part involves the time it takes to process your order for delivery. This begins from the moment we receive and confirm your payment. The items on your order are then gathered and packaged for pick up by the appropriate shipping carrier. Processing time can take anywhere between 2 to 7 working days (this excludes Saturdays, Sundays, and Chinese non-working holidays). The second part involves the actual time wherein your order is shipped to the destination you requested. This can take anywhere between 3 to 6 days for Expedited Shipping, 6 to 12 days for Standard Shipping, or 14 to 28 days for Air Mail, depending on the destination. Unless otherwise deemed most fitting by eCigartetteVapor, items are shipped via Air Mail if you choose the Free Shipping option at checkout. Please refer to our expanded Shipping Information page for more details.